Compare the effectiveness of customer service technics to meet the needs of disable people, case study; the airline industry

Objective 1: in depth research of the current situation through a literature review.
2.Prepare a comparative analysis of the current customer service for disable people amongst the airline.
3. To evaluate the effectiveness of these policies on the airline.
4. Recommendation and conclusions to improve the service of disable people on the airline.
Talk about a review of the theories about customer service, a review of government policies and laws towards protecting disable people “talk about 2006 employment act”.
What the airlines are doing and different policies.
Introduction: straight to the point, customer service can be defined as:
The employment act 2006 states about the right of disable people yet a recent case study from Ryanair decided to charge disable people bringing the wheel chairs on the plane, these compares with Virgin who made the policies that they will look after they customers better.
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