Thursday, 2 January 2014

Knowledge Management Awareness Session


Knowledge Management Awareness Session
Paper instructions:
An X Company Conducted a Knowledge Management Awareness Session their target for 2013 to cover 15% out of 2033 employees. Around 48 Staff attended the first session, 33 attended the second session. A survey was distributed to them in order to measure their Knowledge.
You Got the Elx. File (Result) .Word doc. (Survey questioners)
Based on the above & the attached (Xls.) write a report to your top management showing the following:
• The result of each session (Separate).
• Comparing between session 1 & Session 2.
• Your Recommendation

Post Training Survey
Choose the correct answer:
1- The concept of knowledge is based on….
a) Facts, numbers and statistics that can be frequently analyzed to provide information.
b) Organized data that adds value to an understanding of a subject
c) Understanding of information and change it into action
d) All of the above
e) None of the above
2- Which of the following is considered as implicit Knowledge?
a) Policies and procedures d) Videos
b) Skills and competencies e) None of the above
c) Books and Manuals
3- Which of the following is considered as an enabler for knowledge sharing?
a) Conflict between team members d)Inaccuracy of available information
b) Top Management support e) Un-unified language of knowledge
c) The absence of incentives enforcing knowledge sharing behavior.
4- Why might workers not want to share their knowledge?
a) Fallacy of losing the credit when sharing exclusive knowledge
b) They feel uneasy to change the non-sharing culture to sharing culture
c) They might be reluctant to express opinions which do not comply with managerial perspectives.
d) They are not aware of the know-how of sharing knowledge
e) All of the above
5- Ali was doing a specific task; he needed some help from someone who understands Visio system. He looked around to find someone to ask, but he couldn’t find. His colleague Rashid advised him to log on the system and to search for people within the organization who have such knowledge, where he can ask them for advice. The KM tool Rashid advised Ali with is called:
a) Advanced search engine d)Story telling
b) After Action Review e) Exit interview
c) Expert locator.
d) Story Telling
6- X Company is committed to employ all its knowledge to develop and improve its performance. X Company knowledge refers to:
a) The It systems the organization owns d) The Managers’ skills
b) The documents that the organization owns e) The number of employees the organization has
c) All knowledge assets the organization own, both explicit and implicit
7- X Companyis keen to consolidate its position as a —— organization through sustainable development of its knowledge:
a) Learning organization d) Data-focus organization
b) Financial organization. e) None of the above
c) Small-sized organization

8- According to Knowledge Management, the three core organizational resources are:
a) Finance, Management and Administration
b) People, Processes and Technology.
c) Objectives, Strategy and Approach
d) KMML, RADAR technique and Self-Assessment
e) Data Management, Information Management and Knowledge Management
9- Employees should be working in a culture where they are aware of the significance of KM and its positive impact it has on their output. What do you think?
a) I strongly agree, it is very important
b) I agree to some extent
c) I am not sure, I don’t know
d) I somewhat disagree
e) I strongly disagree…Not important at all
10- A measurement tool used in X Company to measure the effectiveness of KM activities through identifying the current level of Knowledge Management in each division/dept. as per the EFQM & British Standard Institution (BSI) is called:
a) Knowledge Management Maturity Level – KMML d)Radar system
b) Self-Assessment Technique e)Knowledge base
c) Internal Customer Service Survey
Post Training Survey
Choose the correct answer:
1- The concept of knowledge is based on….
a) Facts, numbers and statistics that can be frequently analyzed to provide information.
b) Organized data that adds value to an understanding of a subject
c) Understanding of information and change it into action
d) All of the above
e) None of the above
2- Which of the following is considered as implicit Knowledge?
a) Policies and procedures d) Videos
b) Skills and competencies e) None of the above
c) Books and Manuals
3- Which of the following is considered as an enabler for knowledge sharing?
a) Conflict between team members d)Inaccuracy of available information
b) Top Management support e) Un-unified language of knowledge
c) The absence of incentives enforcing knowledge sharing behavior.
4- Why might workers not want to share their knowledge?
a) Fallacy of losing the credit when sharing exclusive knowledge
b) They feel uneasy to change the non-sharing culture to sharing culture
c) They might be reluctant to express opinions which do not comply with managerial perspectives.
d) They are not aware of the know-how of sharing knowledge
e) All of the above
5- Ali was doing a specific task; he needed some help from someone who understands Visio system. He looked around to find someone to ask, but he couldn’t find. His colleague Rashid advised him to log on the system and to search for people within the organization who have such knowledge, where he can ask them for advice. The KM tool Rashid advised Ali with is called:
a) Advanced search engine d)Story telling
b) After Action Review e) Exit interview
c) Expert locator.
d) Story Telling
6- X Company is committed to employ all its knowledge to develop and improve its performance. X Company knowledge refers to:
a) The It systems the organization owns d) The Managers’ skills
b) The documents that the organization owns e) The number of employees the organization has
c) All knowledge assets the organization own, both explicit and implicit
7- X Companyis keen to consolidate its position as a —— organization through sustainable development of its knowledge:
a) Learning organization d) Data-focus organization
b) Financial organization. e) None of the above
c) Small-sized organization

8- According to Knowledge Management, the three core organizational resources are:
a) Finance, Management and Administration
b) People, Processes and Technology.
c) Objectives, Strategy and Approach
d) KMML, RADAR technique and Self-Assessment
e) Data Management, Information Management and Knowledge Management
9- Employees should be working in a culture where they are aware of the significance of KM and its positive impact it has on their output. What do you think?
a) I strongly agree, it is very important
b) I agree to some extent
c) I am not sure, I don’t know
d) I somewhat disagree
e) I strongly disagree…Not important at all
10- A measurement tool used in X Company to measure the effectiveness of KM activities through identifying the current level of Knowledge Management in each division/dept. as per the EFQM & British Standard Institution (BSI) is called:
a) Knowledge Management Maturity Level – KMML d)Radar system
b) Self-Assessment Technique e)Knowledge base
c) Internal Customer Service Survey
Post Training Survey
Choose the correct answer:
1- The concept of knowledge is based on….
a) Facts, numbers and statistics that can be frequently analyzed to provide information.
b) Organized data that adds value to an understanding of a subject
c) Understanding of information and change it into action
d) All of the above
e) None of the above
2- Which of the following is considered as implicit Knowledge?
a) Policies and procedures d) Videos
b) Skills and competencies e) None of the above
c) Books and Manuals
3- Which of the following is considered as an enabler for knowledge sharing?
a) Conflict between team members d)Inaccuracy of available information
b) Top Management support e) Un-unified language of knowledge
c) The absence of incentives enforcing knowledge sharing behavior.
4- Why might workers not want to share their knowledge?
a) Fallacy of losing the credit when sharing exclusive knowledge
b) They feel uneasy to change the non-sharing culture to sharing culture
c) They might be reluctant to express opinions which do not comply with managerial perspectives.
d) They are not aware of the know-how of sharing knowledge
e) All of the above
5- Ali was doing a specific task; he needed some help from someone who understands Visio system. He looked around to find someone to ask, but he couldn’t find. His colleague Rashid advised him to log on the system and to search for people within the organization who have such knowledge, where he can ask them for advice. The KM tool Rashid advised Ali with is called:
a) Advanced search engine d)Story telling
b) After Action Review e) Exit interview
c) Expert locator.
d) Story Telling
6- X Company is committed to employ all its knowledge to develop and improve its performance. X Company knowledge refers to:
a) The It systems the organization owns d) The Managers’ skills
b) The documents that the organization owns e) The number of employees the organization has
c) All knowledge assets the organization own, both explicit and implicit
7- X Companyis keen to consolidate its position as a —— organization through sustainable development of its knowledge:
a) Learning organization d) Data-focus organization
b) Financial organization. e) None of the above
c) Small-sized organization

8- According to Knowledge Management, the three core organizational resources are:
a) Finance, Management and Administration
b) People, Processes and Technology.
c) Objectives, Strategy and Approach
d) KMML, RADAR technique and Self-Assessment
e) Data Management, Information Management and Knowledge Management
9- Employees should be working in a culture where they are aware of the significance of KM and its positive impact it has on their output. What do you think?
a) I strongly agree, it is very important
b) I agree to some extent
c) I am not sure, I don’t know
d) I somewhat disagree
e) I strongly disagree…Not important at all
10- A measurement tool used in X Company to measure the effectiveness of KM activities through identifying the current level of Knowledge Management in each division/dept. as per the EFQM & British Standard Institution (BSI) is called:
a) Knowledge Management Maturity Level – KMML d)Radar system
b) Self-Assessment Technique e)Knowledge base
c) Internal Customer Service Survey

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